Lowest Rate Guarantee
Why Book Anywhere Else?
Feel confident knowing that when you make an online reservation at any of our hotels, you will receive the lowest publicly available rate on the internet. If you do find a lower published rate for the same dates and room type on the internet, advise us within 24 hours of booking your room, we will honor that rate, plus give you an additional 10% discount off that rate, upon verification by the John Carver Inn & Spa. Rooms on the other web site must be publicly available and bookable on the internet at the time of verification. To use this guarantee, simply submit a Rate Guarantee Claim Form with your booking details. See Terms & Conditions/Claims Processing
- CUSTOMER SERVICE. By booking directly with us, you can be assured that your reservation will be made exactly as you planned it. That means no surprises when you arrive.
- NO HIDDEN FEES FOR BOOKING ONLINE. Many online travel sites charge extra "taxes and service fees" for online bookings. We don't.
The John Carver Inn & Spa guarantees that our own web site (www.johncarverinn.com) will have the best room rate available. For a claim to be valid under this guarantee, it must satisfy all Terms and Conditions and be submitted in compliance with the Claims Processing procedures.
If you find and advise the John Carver Inn & Spa of a lower, published, available room rate for the same accommodations, for the same room type and bed type, and for the same dates and number of guests (the "Competing Rate"), within 24 hours after making a reservation, the John Carver Inn & Spa will honor the Competing Rate, plus give you an additional 10% discount off the Competing Rate.
- Booking must be made via our exclusive online reservations system on our web site: www.JohnCarverInn.com.
- Guest must have a confirmed reservation and a Internet Confirmation Number.
- Guarantee does not include web sites or rates where the hotel brand and specific hotel are not known until the booking is made.
- In the event of a multiple night stay, the Lowest Rate Guarantee will compare the total room cost of the stay as booked at the John Carver Inn & Spa Rate with the total room cost of the stay booked at a Competing Rate with substantially similar Rate Limitations
- The Lowest Rate Guarantee does not apply to unpublished rates. Unpublished rates include private rates, packaged rates, rates involving a prepaid voucher program, hotel rooms sold as part of a travel package, and rates not available to the general public. Rates not available to the general public include corporate discount rates, group rates, meeting rates, any rates requiring membership in a club such as AAA rates or AARP rates, affinity program, or other organization where the rates are targeted specifically toward a specific group of individuals and not intended for the general public.
- John Carver Inn & Spa's Lowest Rate Guarantee cannot be combined with other offers or promotions. Void where prohibited by law. The John Carver Inn & Spa reserves the right to amend, revise, supplement, suspend or discontinue the Lowest Rate Guarantee at anytime in its sole discretion and without prior notice.
- The Lowest Rate Guarantee does not apply to taxes, gratuities, or any additional resort or guest charges or fees that may apply at the John Carver Inn & Spa.
- A claim must be submitted within 24 hours after making the original reservation through the John Carver Inn & Spa web site, but at least 72 hours before scheduled arrival at the Resort. If the original reservation was made within 72 hours of arrival, the Lowest Rate Guarantee is not applicable. An original reservation refers to the initial reservation made through the John Carver Inn & Spa's website and does not include modified or cancelled reservations.
- Availability of the Competing Rate must be proven by an acceptable form of evidence including:
- Availability screens that read "On Request", or the equivalent, must be checked for rate availability
- A screenshot that proves availability (i.e., the credit card information page that shows the rate, room type, dates, etc.). You do not, however, have to book the rate.
- ·A Lowest Rate Guarantee Clam Form must be submitted via email to the appropriate hotel in order to be processed.
- John Carver Inn & Spa Reservations Specialists have the sole right and discretion to determine the validity of any claim, including, but not limited to, determining that it is for the same hotel, room type, dates, and that it meets all Terms, Conditions, and Claims Processing requirements.
- Upon validation of the claim, the Reservations Specialist will send an email or other communication to you that includes the reservation confirmation number, a file tracking number for the claim and the new rate you will be charged.
- If you have not received a confirmation from the Reservations Department within 48 hours of submitting a claim, you may contact a Reservations Specialist by phone to check the status of your claim.